MUSCMEN

RETURN & REFUND POLICY

At Muscmen, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return your product within 30 days of receiving your order. Please read the conditions below carefully before initiating a return.

 

1. RETURN WINDOW

✅  Return period: 30 days from the date of delivery

The 30-day window begins on the date your delivery is confirmed by the carrier, not the date of shipment. Once delivery is confirmed, you have 30 days to submit a return request.

 

2. RETURN CONDITIONS

To be eligible for a return, your product must meet all of the following conditions:

Accepted Condition

✓      Unused, product may have been tried on but not used

✓      Original manufacturer tag must be intact and attached

✓      Product must be in its original packaging

✓      Clean and in perfect condition, no signs of use whatsoever

✓      Odor-free, no scent of sweat, fragrance, or any other odor

 

Items NOT Eligible for Return

✗     Discounted or sale items

✗     Used products or products showing any signs of use

✗     Products with removed or damaged original tags

✗     Products damaged by the customer (tears, stains, etc.)

✗     Products returned after the 30-day window

 

3. HOW TO RETURN AN ITEM

Please follow these steps to submit a return request. Do not ship your item without prior authorization from our team.

Step 1: Contact Us

Send an email to contact@muscmen.com with the following information:

•        Your order number

•        Reason for return

•        Photos of the product (if applicable)

Step 2: Submit Photos of the Product

After receiving your message, we may ask you to provide photos of:

•        The product from all angles

•        The original tag

•        The original packaging

•        The shipping label (if applicable)

Step 3: Receive Return Instructions

Once your return request is approved, we will send you:

•        A prepaid return shipping label (if the return is due to our error)

•        Step-by-step return instructions

•        The return address

Step 4: Ship the Product

Securely package the item and ship it to the return address provided in your approval email.

 

Important: Do not remove the original tag. The product must be shipped with the tag attached.

 

Step 5: Return Processing

Once we receive your returned item:

•        Product inspection: 1-2 business days

•        Return confirmation email: within 48 hours

•        Refund processing: 5-7 business days from approval

 

4. RETURN SHIPPING COSTS

Returns Due to Our Error

Muscmen will cover the cost of return shipping if the return is due to:

✓      A product damaged upon delivery

✓      An incorrect item or size sent by us

✓      A product that does not match its description

✓      Any other error on our part

Voluntary Returns (Change of Mind)

The customer is responsible for return shipping costs if the return is due to:

•        A change of mind or personal preference

•        An accidental or unwanted purchase

•        Any reason unrelated to a defect or error on our part

Example: If your order totals $29.95 and you choose to return it, you will receive a full refund of $29.95. However, you will be responsible for covering the cost of the return shipping label.

 

5. REFUND PROCESSING

After we receive and inspect your returned item, here is what to expect:

Inspection (1-2 Business Days)

•        We verify the condition of the product

•        We confirm the tag and packaging are intact

•        We confirm all return conditions are met

Confirmation (Within 48 Hours)

•        You will receive an email confirming the return status

•        We will notify you whether the return has been approved or rejected

Refund (5-7 Business Days)

•        Refunds are issued to the original payment method

•        Please allow an additional 2-5 business days depending on your bank or card issuer

 

6. TRACKING YOUR RETURN

Once your return shipment is on its way:

•        You will receive a tracking number for your return

•        You can monitor shipment status through the carrier’s website

•        You will receive email notifications at each stage of the return process

 

7. DAMAGED ITEMS UPON ARRIVAL

If your product arrives damaged, please follow these steps immediately:

•        Do not fully open the package if damage is clearly visible from the outside

•        Take photos of the packaging and the product

•        Contact us at contact@muscmen.com within 24 hours of delivery

•        Send us photos documenting the damage

Resolution options:

✓      Full refund: we will process a complete refund to your original payment method

✓      Replacement: we will ship a new product at no additional cost

 

The choice is yours. Simply let us know your preference when you contact us.

 

8. DEFECTIVE PRODUCTS

Our limited warranty covers defects in materials and workmanship that appear under normal use, including:

•        Material tears caused by manufacturing defects

•        Stitching or seam failures

•        Defective components

Warranty claim procedure:

•        Contact us at contact@muscmen.com

•        Provide photos clearly showing the defect

•        We will send you a prepaid return label

•        Upon inspection, we will issue a full refund or send a replacement

 

9. PARTIAL REFUNDS

In certain circumstances, we may offer a partial refund:

•        If the product shows minor signs of use but does not fully meet our return conditions

•        A partial refund of 70-90% of the product price may be offered at our discretion

•        This is not a guaranteed option but a goodwill accommodation

 

10. RETURNING PART OF AN ORDER

If your order included multiple products and you only wish to return some of them:

•        You may return individual items from your order

•        The refund will be calculated based on the returned item(s) only

•        The remaining items in your order are unaffected

 

11. DUPLICATE OR INCORRECT SHIPMENTS

If we sent you a duplicate item or the wrong product:

•        We will cover all return shipping costs

•        We will send you a prepaid return label

•        You will receive a full refund for the incorrect item

•        The correct item will be shipped to you at no additional cost

 

12. INTERNATIONAL RETURNS

For customers returning from outside the United States:

•        Customs duties, import fees, or taxes incurred during the return shipment are the customer’s responsibility

•        We do not cover international return shipping costs unless the return is due to our error

•        Please contact us at contact@muscmen.com before initiating an international return for guidance

 

13. NO-QUESTIONS-ASKED GUARANTEE

We believe in standing behind our product. If all of the following conditions are met:

✓      You are within the 30-day return window

✓      The product meets our return conditions

✓      You have submitted the required photos

We will approve your return without asking for additional justification.

 

14. CONTACT FOR RETURNS

Have a question about a return? We’re here to help.

Email: contact@muscmen.com

Response time: within 24 business hours

 

Important: No return will be accepted without prior authorization from our team via email. Please wait for our confirmation before shipping any item back to us.

 

15. CHANGES TO THIS POLICY

Muscmen reserves the right to modify this Return & Refund Policy at any time. We will notify customers of significant changes in advance. Continued use of our website following any update constitutes your acceptance of the revised policy.