MUSCMEN

SHIPPING POLICY

Muscmen is committed to fast, reliable delivery to customers across the United States and worldwide. This Shipping Policy explains our shipping zones, timelines, carriers, and how we handle delivery issues.

 

1. SHIPPING ZONES

We ship to the following destinations:

•        United States (all 50 states): 3-5 business days transit

•        Canada & Mexico: 5-7 business days transit

•        Rest of World: 7-10 business days transit

 

Note: All transit times are calculated from the date of shipment, which occurs within 1–2 business days of order placement.

 

2. SHIPPING COSTS

📦  FREE SHIPPING on all orders, worldwide - no minimum order required.

✓      No hidden fees

✓      No minimum order value

✓      Free delivery to the United States and internationally

 

3. ORDER PROCESSING

After your order is placed, here is what happens:

•        Orders are processed and prepared within 1-2 business days

•        Each package is carefully packed to ensure safe delivery

•        You will receive a shipping confirmation email once your order has been dispatched

Order flow:

•        Place your order on muscmen.com

•        Receive an order confirmation email

•        Order is packed and prepared (1-2 business days)

•        Package is handed off to the carrier

•        Tracking number is sent to you via email

•        Package is delivered to your address

 

4. SHIPPING CARRIERS

We partner with trusted shipping carriers to ensure reliable delivery:

•        USPS - domestic US deliveries

•        UPS - domestic and international

•        FedEx - domestic and international

•        DHL - international shipments

 

The carrier assigned to your order depends on your delivery location, service availability, and estimated transit speed. In some cases, you may be able to select a preferred carrier at checkout if multiple options are available.

 

5. ORDER TRACKING

Once your package has shipped:

✓      You will receive an email with your tracking number

✓      You can track your package in real time on the carrier’s website

✓      Status update notifications will be sent to your email

✓      Your tracking information is also accessible from your account

 

How to track your order:

•        Click the tracking link in your shipping confirmation email, or

•        Visit the carrier’s website and enter your tracking number manually

•        You will see the exact location of your package and the estimated delivery date

 

6. DELIVERY TIMELINE OVERVIEW

Zone	Processing Time	Transit Time	Total Estimate
United States	1-2 business days	3-5 business days	4-7 business days
Canada & Mexico	1-2 business days	5-7 business days	6-9 business days
Rest of World	1-2 business days	7-10 business days	8-12 business days

 

These timelines are estimates. Actual delivery dates may vary due to:

•        Federal holidays and carrier closures

•        Severe weather or natural disasters

•        High-volume shipping periods (e.g., holiday season)

•        Customs inspections for international orders

 

7. DELIVERY ADDRESS

Please ensure your shipping address is accurate and complete before placing your order.

✓      Include your full street address and any apartment or unit number

✓      Double-check your ZIP code and city

✓      Ensure the recipient name is correct

Changing your address:

•        Address changes are possible within 24 hours of order placement

•        Contact us immediately at contact@muscmen.com with your order number and the corrected address

•        Once a package has been shipped, address changes are no longer possible

 

Muscmen is not responsible for packages that are undeliverable or lost due to an inaccurate or incomplete address provided by the customer.

 

8. LATE OR MISSING PACKAGES

If your package has not arrived within the estimated delivery window:

•        Check your tracking link - the package may be experiencing a minor delay

•        Allow an additional 48 hours - carrier delays can occasionally occur

•        Contact us at contact@muscmen.com with your order number and tracking number if the package still has not arrived

We will offer you the following options:

✓      Option 1: Full refund, issued to your original payment method

✓      Option 2: Free re-shipment, we will send a new package at no cost

 

The choice is yours.

 

9. DAMAGED PACKAGES

If your package arrives visibly damaged:

•        Do not fully open the package if damage is clearly visible from the outside

•        Take photos of the damaged packaging and the product

•        Contact us at contact@muscmen.com within 24 hours of delivery

•        Include photos documenting all damage

We will offer you:

✓      Option 1: Full refund to your original payment method

✓      Option 2: Free replacement a new product shipped immediately at no cost

 

10. MISSING ITEMS

If an item is missing from your order:

•        Check all packaging materials thoroughly items are sometimes wrapped inside padding

•        Take photos of the package contents and packing slip

•        Contact us at contact@muscmen.com with your order number

•        Attach photos of what was received

We will resolve the issue at no cost to you:

✓      Option 1: Refund, for the missing item

✓      Option 2: Re-shipment, we will send the missing item right away

 

11. PACKAGE INSURANCE

All Muscmen shipments are automatically insured against damage and loss:

•        Insurance is included at no additional cost

•        Coverage applies to the full value of your order

•        In the event of a claim, our team will guide you through the process

 

12. INTERNATIONAL SHIPPING & CUSTOMS

For orders shipped outside the United States:

•        Import duties, taxes, and customs fees may be assessed by the destination country

•        These charges are the sole responsibility of the recipient

•        Muscmen is not liable for any customs-related fees or delays

•        The carrier will notify you of any additional charges prior to delivery

Potential customs delays:

•        Customs clearance may add 2-10 additional business days to your delivery estimate

•        Delays vary by country and are outside of our control

 

13. SIGNATURE UPON DELIVERY

Some shipments may require a signature at the time of delivery:

•        You will be notified in advance by the carrier if a signature is required

•        Delivery instructions (e.g., “Leave with neighbor” or “Leave at door”) may be set through the carrier’s website or app

•        If you miss a delivery attempt, the carrier will leave a notice with instructions for re-delivery or pickup

 

14. MUSCMEN’S RESPONSIBILITY

We Are Responsible For

✓      Properly packing and protecting your order

✓      Handing your package off to a reliable, trusted carrier

✓      Providing accurate shipment and tracking information

 

We Are NOT Responsible For

✗     Carrier-caused delays in transit

✗     Weather events, natural disasters, or force majeure

✗     Delivery failures caused by an incorrect address provided by the customer

✗     Customs inspections or international import delays

✗     Events beyond our reasonable control

 

15. ORDER CANCELLATION

If you need to cancel your order:

•        Cancellations are accepted within 24 hours of order placement

•        A full refund will be issued with no questions asked

•        Once the package has been shipped, cancellation is no longer possible

•        If the package has already shipped, please refer to our Return & Refund Policy

 

16. CHANGES TO THIS POLICY

Muscmen reserves the right to modify this Shipping Policy at any time, including changes to delivery timelines, carriers, or shipping costs. We will notify customers of significant changes in advance. Continued use of our website following any update constitutes your acceptance of the revised policy.

 

17. CONTACT US

For any shipping-related questions or issues, please reach out to our team:

Email: contact@muscmen.com

Website: www.muscmen.com

Response time: within 24 business hours

Please have your order number and tracking number ready when contacting us for faster assistance.